Diamond Trust Bank Burundi

Full Name

Email Address

Mobile Number

Branch

1. How would you rate your overall experience at DTB?

Excellent

Good

Average

Poor

Very Poor

2 a). Which are your preferred banking channel(s)? (You can tick more than one)

Mobile Banking (m247) App

Mobile Banking (m247) *382#

Internet Banking (i247)

Debit card

Credit card

Prepaid card

ATM

b). How easy was it to use the above channels? (You can tick more than one)

Please rate the ease of use for the selected channels.

3. How can we improve any of the channels above and what more would you like to see from DTB?

4. Is DTB your primary bank?

Yes

No (If not, kindly advise which other banks you transact with.)

5. Why do you bank with DTB?

Customer service

Digital channels

Products

Brand

Other